FAQ

HOW DO I CONTACT CUVIERR CUSTOMER SERVICE?

Please visit our Contact Us page for full contact detail

HOW CAN I PERSONALIZE MY PRODUCTS?

To customize your product with your initials through heat embossing or hand paint, this can be done by visiting the “Design your Own” page on the website. You can select and preview your chosen characters and/symbols for each product before adding it to your basket. Please not that up to three characters and/or symbols can be personalized.In order to make a special one of a kind artwork customization, this can be done through the “Design your Own” page on the website, where a your instructions to your request can be shared and (if required) you can upload an image to help our artist process your request. Our Cuvierr team will review your request with 3 working days and will get in touch with you for approval and payment methods.

CAN I PLACE AN ORDER OVER THE PHONE?

Yes, our customer service team will be able to assist you by taking your request and guide you through the payment process.

WHY WAS MY CREDI/DEBIT CARD OR OTHER PAYMENT METHOD DECLINED AT CHECKOUT?

If you receive notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:
(A) The card details or payment information entered are correct. For instance, your 16 digit code is correct and that you have selected the right card type.
(B) Your credit card has not expired.
(C) Ensure that the billing address matches the credit card or payment method used for payment.
(D) Ensure you have supplied a correct three or four digit security number for the selected card or payment method.

HOW MUCH DUTY AND TAX WILL HAVE TO BE PAID?

You will not be required to pay any import taxes or duties. For any further queries, please Contact Us.

CAN MY ORDER BE GIFT WRAPPED?

We offer a complementary gift wrapping service for all our customer that order any of our products. Your package will be wrapped with our unique Cuvierr material. This option can be selected at check out. If you have forgotten to select the gift wrap option and wish to have your product wrapped after checking out, you can Contact Us through email.